AI & Communications Compliance Policy

Clear guidelines for using AI, messaging, and automation systems responsibly and in compliance with applicable laws.

SunStar AI Voice Automation provides AI-powered communication and automation tools designed to help businesses engage with customers, generate leads, and streamline operations.

Because these services may involve communication via phone, SMS (text messaging), email, and automated voice technologies, they may be subject to various federal, state, and local laws and regulations.

This page outlines general compliance expectations for the use of our services.

1. Use of AI & Automation

Our AI systems are designed to assist with communication, lead handling, and business automation. While we strive to provide accurate and effective responses, AI-generated outputs may not always be perfect or error-free.

Clients are responsible for reviewing and approving automation workflows, monitoring AI interactions, and ensuring communications align with their business practices and legal obligations. SunStar AI Voice Automation is not responsible for decisions made based on AI-generated responses.

2. Communications Compliance

Services may include AI voice calls, SMS/text messaging, email automation, and voicemail or voice drop campaigns.

These communications may be regulated under laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable state and local regulations. Clients agree to comply with all applicable laws when using these services.

3. Consent Requirements

Clients are solely responsible for obtaining any required consent before contacting individuals via phone calls, SMS/text messages, email marketing, or automated communication systems.

This includes maintaining proper opt-in procedures and documentation where required by law.

4. Opt-Out & User Rights

Clients must provide a clear way for recipients to opt out of communications and must honor all unsubscribe or stop requests promptly.

Failure to respect user preferences may result in legal liability.

5. Voice Drop / Voicemail Campaigns

Voice drop or ringless voicemail campaigns may be subject to legal restrictions depending on jurisdiction.

Clients acknowledge that laws regarding voicemail delivery vary and are responsible for verifying compliance before use. We strongly recommend consulting legal counsel prior to launching such campaigns.

6. Third-Party Services

Our systems may integrate with third-party providers such as CRM platforms, SMS services, email providers, and hosting platforms.

We are not responsible for outages, policy changes, or compliance issues related to third-party services.

7. Limitation of Liability

All services are provided “as is” without warranties of any kind.

SunStar AI Voice Automation shall not be liable for communication errors, legal violations by clients, loss of revenue, or damages resulting from misuse of services.

8. Client Responsibility

Clients are fully responsible for how communication tools are used, the content of messages sent, and compliance with all applicable laws.

Use of our services constitutes acceptance of these responsibilities.

9. No Legal Advice

SunStar AI Voice Automation does not provide legal advice. This policy is for informational purposes only. Clients should consult with a qualified attorney regarding their specific obligations.