Privacy Policy

1. Who We Are

SunStar AI Voice Automations LLC ("SunStar," "we," "us," or "our") provides AI-powered communication, business automation, website, marketing and related technology services.

Our website is sunstaraivoiceautomation.com. SunStar is based in Pinellas Park, Florida and serves businesses in Tampa Bay and beyond.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit a form, request information, schedule an appointment, purchase a service or otherwise interact with SunStar.

This information may include:

• First and last name
• Business or company name
• Email address
• Telephone or mobile number
• Services you are interested in
• Project details and messages you send us
• Appointment or scheduling information
• Communication preferences
• Transaction and billing-related information
• Other information you voluntarily provide

3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically through cookies, analytics technologies, server logs and similar tools.

This may include:

• IP address
• Browser and device information
• Pages visited
• Date and time of visits
• Referring pages or websites
• General website interaction and usage information

We may use this information to operate our website, understand how visitors use it, improve performance, measure marketing effectiveness and enhance our services.

4. How We Use Your Information

We may use collected information to:

• Respond to questions and inquiries
• Provide requested information or demonstrations
• Schedule appointments
• Provide and support our services
• Set up and manage customer accounts
• Process transactions and maintain billing records
• Communicate about projects or services
• Send service-related notifications
• Send communications you have agreed to receive
• Improve our website, technology and customer experience
• Prevent fraud, misuse or security threats
• Comply with applicable legal obligations

5. Phone Calls, Text Messages and SMS

If you provide a telephone or mobile number, SunStar may use that number to respond to your inquiry, communicate about requested services, appointments, projects or your customer relationship, subject to applicable law and your consent where required.

If you consent to receive text messages, message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of applicable text messages and HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

6. AI-Powered Communications

Some SunStar services use artificial intelligence and automated technology to assist with communications, including voice interactions, website chat, lead capture, appointment scheduling, customer support and business workflows.

Information you provide during these interactions may be processed by SunStar and technology providers used to operate these services.

Depending on the service and applicable settings, communications may generate records such as call information, transcripts, recordings, messages or appointment details. Where legally required, applicable notice or consent should be obtained before recording communications.

7. Cookies and Analytics

Our website may use cookies and similar technologies necessary for website operation, analytics, security, preferences and marketing measurement.

You may be able to control cookies through your browser settings or through cookie controls provided on our website. Disabling certain cookies may affect some website functionality.

8. How We Share Information

SunStar does not sell your personal information simply because you contact us or submit a website form.

We may share information with vendors and service providers when reasonably necessary to operate our business and provide our services. These may include providers supporting:

• Website hosting and infrastructure
• Customer relationship management systems
• AI and automation technology
• Telephone, email and messaging services
• Appointment scheduling
• Payment processing
• Analytics and security
• Technical and professional services

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, users, customers, property or security.

9. Payment Information

When payments are made for SunStar services, payment information may be processed by third-party payment processors. SunStar may receive transaction details, payment status, customer identifiers and limited payment-method information necessary to administer your account.

Payment-card information handled directly by a payment processor is subject to that provider's security and privacy practices.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information in our possession.

However, no website, network, transmission method or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill the purposes described in this policy, resolve disputes, enforce agreements and comply with applicable legal obligations.

12. Your Choices and Privacy Requests

Depending on applicable law and the nature of your relationship with SunStar, you may contact us to request access to, correction of, or deletion of certain personal information that we maintain about you.

We may need to verify your identity before completing certain requests, and some information may need to be retained where permitted or required by law.

You may also unsubscribe from applicable marketing emails using the unsubscribe mechanism provided in those communications.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. SunStar does not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

14. Children's Privacy

SunStar's services are intended for businesses and adults and are not directed to children under 13. We do not knowingly seek to collect personal information directly from children under 13 through this website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

When this policy is updated, the revised version will be posted on this page with an updated effective or revision date.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact: