Text Customers. Keep Conversations Moving.
SunStar helps businesses use two-way texting to respond to leads, confirm appointments, continue customer conversations and connect SMS communication with the rest of your business automation.
More Than Sending a Text. Keep the Conversation Going.
Two-way texting gives your business another way to respond, follow up and stay connected with leads and customers while allowing them to reply directly and continue the conversation.
Fast Lead Follow-Up
Respond to new inquiries quickly while the prospect's interest is still fresh.
Real Two-Way Replies
Customers can reply directly instead of receiving a one-way notification with nowhere to continue the conversation.
Appointment Communication
Send confirmations, reminders, updates and follow-up around scheduled appointments.
Missed-Call Text Back
When appropriate, a missed call can trigger a text so the customer has another way to connect with your business.
Automated Follow-Up
Trigger SMS messages based on lead activity, customer status, appointments or other actions in your business process.
Customer Communication
Keep customers informed before, during and after important interactions with your business.
Send a Message. Receive a Reply.
Two-way texting keeps the communication channel open. Customers can respond, ask questions and continue the conversation while your business keeps the interaction connected to the rest of the customer journey.
SunStar can connect two-way texting to your lead capture, appointment booking and automation workflows so SMS becomes part of your business process instead of a separate tool.
BUILD MY TEXTING SYSTEM →A Customer Takes Action. The Conversation Can Continue by Text.
Two-way texting becomes more useful when it is connected to customer activity. A lead, appointment or missed call can start a text conversation that gives the customer an easy way to reply and keep moving forward.
Customer Takes Action
A prospect submits a form, calls your business, books an appointment or takes another important step.
Text Is Triggered
The appropriate SMS message can be sent based on the action that just happened.
Customer Replies
The customer can respond directly instead of receiving a message that ends the interaction.
Conversation Continues
Your business can continue the exchange, answer questions and keep the customer engaged.
Next Step Connected
The conversation can lead toward booking, confirming, responding or another appropriate next action.
Let Real Customer Activity Start the Right Conversation.
Different actions can trigger different messages. SunStar can connect your texting workflows to important points throughout the customer journey rather than relying on one generic text for every situation.
SunStar can connect two-way texting to the actions already happening inside your business so conversations begin at the right point and customers have an easy way to respond.
BUILD MY TEXTING WORKFLOW →Some Conversations Shouldn't Wait Until Later.
Two-way texting can help your business respond at important moments when speed and convenience matter—without requiring someone to manually start every message.
Missed the Call? Keep the Opportunity Open.
When your business misses an incoming call, a text can follow up automatically so the caller has another way to tell you what they need.
Keep Customers Informed Before the Appointment.
Use text communication for confirmations, reminders, schedule updates or other important appointment information.
Respond While Their Interest Is Fresh.
When a new lead enters your system, texting can provide a quick way to acknowledge the inquiry and give the prospect an easy path to continue the conversation.
Fast Doesn't Mean Sending Everything by Text.
SunStar can help determine where SMS fits naturally into your customer journey. Some communication belongs in a quick text, while other information may be better handled by email, phone, AI voice or another channel.
SunStar can connect timely texting to the moments in your business where a fast response or simple reply can help keep the conversation moving.
ADD TWO-WAY TEXTING →Texting Is Powerful. It's Better When Everything Connects.
SunStar can connect two-way texting with email, AI voice, web chat and appointment booking so customer communication doesn't live in separate disconnected systems.
Two-Way Texting
Use SMS for quick communication, customer replies, reminders and timely follow-up.
Email Automation
Use email for detailed information, longer follow-up, nurturing and customer communication.
AI Voice + Web Chat
Capture customer needs through calls and website conversations and connect them to follow-up.
Appointment Booking
Connect scheduling with confirmations, reminders, updates and post-appointment communication.
Different Channels. One Customer Journey.
A customer may call first, reply by text, receive an email and then book an appointment. SunStar can connect those interactions so each channel supports the next appropriate step instead of operating by itself.
A New Customer Calls While You're Busy.
Instead of letting the interaction end with the missed call, several communication tools can work together to keep the opportunity moving.
Build a connected system where texting, email, voice, web chat and appointments can work together around your customer journey.
CONNECT MY COMMUNICATION →Your Customers Are Different. Your Texting System Should Be Too.
SunStar builds texting workflows around the way your business actually operates—your leads, appointments, customers, follow-up process and communication preferences.
Your Triggers
Choose the customer actions that should start communication, such as a new lead, missed call, appointment booking, service request or another meaningful event.
Your Conversations
Messages can be designed around the questions, requests and situations your customers actually encounter instead of relying on generic canned communication.
Your Timing
Build follow-up around when communication makes sense for your business—immediately, before an appointment, after a service or at another appropriate point.
Your Connected Workflow
Texting can work alongside email, appointment booking, lead capture, AI voice and other automations so the entire customer journey works together.
We Build Around Your Process.
There is no reason a plumber, attorney, medical practice, contractor and professional service company should all use exactly the same texting workflow. SunStar designs the communication system around the business using it.
SunStar starts with how your business communicates today, then builds a smarter texting and automation system around the experience you want your customers to have.
BUILD MY CUSTOM SYSTEM →Make It Easier for Customers to Keep the Conversation Going.
SunStar can build a two-way texting system around the way your business communicates—connecting leads, missed calls, appointments, follow-up and customer conversations into one smarter workflow.
Human support is available during regular business hours, and Jessica can assist callers after hours.
☎ (727) 609-2482