Your Reputation Works 24/7.
Your reputation is being built every time a customer leaves a review, shares feedback or recommends your business. SunStar helps you collect reviews across multiple platforms, monitor what customers are saying, respond faster and turn your strongest feedback — including video testimonials — into powerful marketing assets.
Your Reputation Is Everywhere. Bring It Together.
Customers may be talking about your business across multiple websites and review platforms. Reputation Marketing helps you collect feedback, bring your reviews together, understand what customers are saying and turn positive experiences into trust that helps grow your business.
Collect More Reviews
Make it easy for customers to leave feedback with review links and requests delivered through text, email, WhatsApp or a scannable QR code.
Bring Reviews Together
Connect supported review platforms and bring customer feedback into one place, making your online reputation much easier to monitor.
Capture Video Testimonials
Give satisfied customers another way to tell their story. Video testimonials put a real face and voice behind the experience they had with your business.
Understand Your Reputation
See reputation trends, customer sentiment and competitive insights so you can understand what customers value and where your business can improve.
What Our Customers Are Saying.
These aren't sample reviews. You're seeing real customer feedback from SunStar's connected Google Business Profile.
From Customer Experience To Customer Trust.
The goal is simple: make it easier to collect feedback, keep your reputation organized and turn real customer experiences into something that helps future customers feel confident choosing your business.
Customer Does Business With You
A customer completes a service, appointment, purchase or other interaction with your business.
Review Request Is Sent
Ask for feedback using text, email, WhatsApp, a direct review link or a QR code.
Customer Shares Feedback
Customers can leave a written review on connected platforms or provide a video testimonial.
Reputation Is Organized
Reviews and feedback can be brought together so you can monitor ratings, sentiment and overall reputation.
Trust Goes To Work
Strong reviews and testimonials can be showcased throughout your website and marketing.
Customer Sentiment Analysis
See What Customers Keep Talking About
Your customer reviews can reveal recurring topics and whether the feedback around each one is mostly positive, mixed or needs attention.
Service
Customers love your service.
Quality
Great feedback on quality.
Staff
Your team is making a good impression.
Wait Time
Some customers mention longer wait times.
Pricing
Pricing is a common concern.
What is a Sentiment Heat Map?
A sentiment heat map uses AI to analyze customer reviews and shows which topics are viewed positively, which are mixed, and which may need attention. It helps you quickly see what customers love and where you can make improvements.
Quickly see what customers love about your business and what may need attention. Use these insights to improve the customer experience, resolve issues, and grow your reputation over time.
One Happy Customer Can Create Much More Than One Review.
Here is what Reputation Marketing can look like for a real local service business from the moment the job is finished to the moment that customer feedback starts helping win the next customer.
A Local Contractor Finishes a Job.
The customer is pleased with the work. Instead of hoping they remember to leave a review later, the business has a system designed to make the next step simple.
The customer receives a review request, leaves a 5-star Google review and may also provide a short video testimonial describing their experience.
That customer feedback becomes part of the business's growing online reputation and can help future customers feel more comfortable choosing them.
The Job Is Completed
The customer has just experienced the business firsthand, making this a natural time to request feedback.
A Review Request Is Sent
The business can send the customer a direct request by text, email, WhatsApp, review link or QR code.
The Customer Shares Their Experience
They leave a written review on a connected platform and may also record a video testimonial.
The Feedback Joins the Reputation System
The owner can monitor the review along with customer feedback from other connected sources.
That Trust Helps Win the Next Customer
Strong reviews and testimonials can be displayed on the website and used throughout the business's marketing.
A Good Experience Should Keep Working After the Job Is Done.
Reputation Marketing turns customer satisfaction into a repeatable business asset. Instead of allowing positive experiences to disappear after the transaction, you give those customers an easy way to tell the next customer why your business deserves their trust.
Your Customers Are Already Talking. Turn Their Experiences Into Growth.
Build a stronger reputation system that helps you request reviews, bring feedback from connected platforms together, capture video testimonials, understand customer sentiment and showcase the trust your business has earned.
Smarter systems. Stronger customer relationships.